Our Story
About Bug Busters LLC
Family and veteran-owned, proudly serving Lincolnton, NC and surrounding communities since 1998.
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Who We Are
28 Years of Protecting What Matters Most
Bug Busters LLC was founded in 1998 by Gary H. Ward right here in Lincolnton, NC. What began as a commitment to helping neighbors live pest-free has grown into one of the region's most trusted names in structural pest control — with 45 years of combined industry experience behind every job we do.
As a family and veteran-owned business, we understand the values of trust, reliability, and doing things right the first time. We proudly serve a broad spectrum of residential and commercial clients, and we treat every property like it's our own.
What Drives Us
Our Core Values
Integrity
We give honest assessments and never recommend treatments you don't need. Our reputation is built on trust.
Excellence
Our technicians are continuously trained on the latest pest control methods and safety standards.
Responsibility
We use the least-toxic effective solutions and are committed to protecting the environment.
Accountability
If pests return between treatments, so do we — at no extra charge. We stand behind our work.
Our Journey
28 Years of Growth
Bug Busters LLC founded in Lincolnton, NC by Gary H. Ward
Expanded to full commercial pest control services
Achieved state licensing and industry certifications
Launched eco-friendly green treatment program
Surpassed 10,000 residential and commercial clients
Proudly serving the Lincolnton area for 28 years strong
The People Behind the Work
Meet Our Management Team
Gary Ward
Owner & CEO
Over 48 years of experience in exterminating. Founder of Bug Busters LLC and a proud veteran of the US Army and National Guard.
US Army & National Guard Veteran
Patrick Ward
Chief Operations Officer
Over 15 years of field experience. Trains technicians and is highly skilled at pest identification and treatment strategy with extensive knowledge of pest behavior and control methods.
State Licensed
Jay Little
VP of Operations
With Bug Busters since 2022, Jay oversees service quality to ensure Bug Busters delivers dependable, top-tier pest control solutions.
State Licensed
Allan Shirlen
Field Operations
Allan is often our customers' first point of contact when calling our office. He makes sure every customer gets fast, friendly, and helpful service. He is a great asset to Bug Busters.
Customer Care Specialist
Pamela Byrd
Finance Manager
Pam has been with Bug Busters for 22 years and is responsible for accounts payable and billing, supporting the continued growth and success of Bug Busters.
Finance & Billing